News Sci/Tech EVI: The First Conversational AI with Emotional Intelligence
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EVI: The First Conversational AI with Emotional Intelligence

By Bijin Jose | Updated: March 31, 2024

Introduction

Artificial Intelligence (AI) has reached new heights, from creating images with Dall.E to generating entire videos with Sora. However, some innovators are focusing on more than just content creation. Meet Hume, a New York-based research lab and technology company, which has introduced the world's first conversational AI with emotional intelligence.

Understanding Emotional Intelligence in AI

Most AI applications follow instructions, but what if they could also understand human emotions and the underlying meanings behind words? Hume's new AI voice interface, called Empathic Voice Interface (EVI), achieves precisely that. By interpreting emotional expressions, EVI provides empathetic responses, aiming to serve human well-being.

How EVI Works

EVI is not a standalone application; it's an API powered by Hume's proprietary empathic large language model (eLLM). This model understands and emulates tones of voices, emphasizing words to optimize human-AI conversations. Its integration capability allows it to revolutionize various fields:

1. Humanlike AI Assistants

EVI enables AI assistants to converse in a more natural and relatable manner, bridging the gap between technology and human interaction.

2. Enhanced Customer Support

Customer support agents equipped with EVI can provide personalized and empathetic service, enhancing user experiences.

3. Therapeutic Applications

Therapists can use EVI to comprehend a wide range of human emotions and thoughts, making it a valuable tool in mental health support.

With Hume's Empathic Voice Interface, AI becomes more than just a tool—it becomes a compassionate companion.

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